As we reviewed data, mapped touchpoints, investigated best practices and conducted workshops with the PHĀEA leadership, the research and analysis phase informed the next steps of our collaboration by reframing the initial question. Ultimately, we delivered an organisational change and transformation strategy that would guide the organisation into the future. In the process, our partnership evolved along with our client’s needs into a true interwoven cooperation across five separate project clusters.

To facilitate transformation, we created a cohesive internal communications platform, internal communications strategy and LinkedIn strategy; to encourage employee adoption, we crafted a new internal platform for the organisation. This acts as the nexus of the employee experience, hosting everything from the onboarding process and digital training to the company playbook and processes. It also acts as a hub for the PHĀEA community and activities, keeping all team members up-to-date on the latest news across locations.